Shipping policy

Last updated: 11 October 2026

FREE Express Shipping

ASE offers FREE Express Shipping on every order to the United Kingdom and United States. The delivery address and available shipping options are confirmed at checkout.

Dispatch and delivery

A “Ships by” date on a product page refers to dispatch, not arrival. Delivery time depends on your destination and the carrier. If you need an arrival estimate before ordering, email us and we will confirm the current estimate for your location.

We will let you know if your order is delayed. Unless a different delivery time has been agreed with you, UK orders will be delivered within 30 days of purchase. If we cannot meet the agreed delivery time, contact us so we can resolve the issue, including cancellation and a refund where you are entitled to one.

Tracking and delivery problems

Once your parcel is dispatched, use the tracking details supplied for your order to follow its progress. If your parcel is missing, damaged or marked as delivered but has not arrived, contact us. We will investigate with the carrier and arrange an appropriate replacement or refund. This does not limit your legal rights.

Please check your delivery address before placing your order. If it needs correcting, contact us as soon as possible. We may be unable to change an address after dispatch.

Returns and refunds

For a change-of-mind return, email us within 14 days of receiving your order, then send the eligible items back within a further 14 days. We will give you the correct return address and instructions. Do not send returns to our business correspondence address without checking with us first.

Please return items in their original condition, with their packaging where possible. Where an item was supplied with a hygiene seal and is unsuitable for return for health protection or hygiene reasons, we cannot accept a change-of-mind return once that seal has been broken. This restriction does not apply to faulty, damaged or incorrectly supplied items, or to an eligible claim under our full-routine guarantee.

You pay the direct cost of a change-of-mind return. We cover reasonable return costs for faulty, damaged or incorrectly supplied items where a return is needed.

2-Month Train-Again Guarantee

If your skin still itches and flares after 2 months of training, get a full refund. Applies to full routines. Use the full routine every time you train for 2 months, then email us with your order number. No need to send anything back.

Read our Refund policy for the full return process and your consumer rights.

Questions? Email info@aseskin.co.uk with your order number.