Refund policy

Last updated: 11 October 2026

2-Month Train-Again Guarantee

If your skin still itches and flares after 2 months of training, get a full refund. Applies to full routines.

Use the full routine every time you train for 2 months. If your skin still itches and flares, email us to request your full refund. No need to send anything back.

Email info@aseskin.co.uk with your order number and tell us you are claiming under the 2-Month Train-Again Guarantee. The guarantee applies to full routines, not single-step purchases. It is in addition to your legal rights.

Change-of-mind returns

For UK and US orders, tell us you wish to cancel within 14 days of receiving your order. You then have a further 14 days to send eligible items back.

Please return items in their original condition, with their packaging where possible. Where an item was supplied with a hygiene seal and is unsuitable for return for health protection or hygiene reasons, the right to cancel does not apply once the seal has been broken. This does not affect your rights if a product is faulty, damaged or not as described, or an eligible full-routine guarantee claim.

You may inspect goods as you would in a shop. Where legally permitted, a refund may be reduced to reflect loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

How to request a return

Email info@aseskin.co.uk with your order number and the items you want to return. We will provide the correct return address and instructions. Contacting us for instructions does not remove or delay your right to cancel.

You pay the direct cost of a change-of-mind return. Keep proof of postage. Do not send items to our business correspondence address without checking the return address with us first.

Faulty, damaged or incorrect items

Contact us if your order arrives damaged, an item is faulty, or you receive the wrong product. Include your order number and a description of the problem. Photos can help us resolve it, but are not a condition of your legal rights.

For UK customers, goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day right to reject faulty goods for a refund. After that, you may be entitled to a repair or replacement and, where the law allows, a price reduction or refund. We cover reasonable return costs for these issues where a return is required.

Refund timing and payment method

For an eligible cancellation return, we refund you within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever happens first. If the cancellation does not require a return, we refund within 14 days of being told you are cancelling. Any standard outbound delivery charge you paid is included when you cancel the whole order; extra charges for an upgraded delivery service are not.

For an approved guarantee claim, we process your refund within 14 days of approval. Refunds go to the original payment method, without a refund fee. Your bank or payment provider may take additional time to display the credit. If you paid with Klarna, the refund is sent through Klarna and your payment schedule is adjusted by the provider.

Autoship and your legal rights

You can skip, pause or cancel future Autoship orders through your customer account or by emailing us before the next scheduled charge. Cancelling Autoship stops future renewals; a paid order is handled under the return and refund rules above.

Nothing in this policy limits mandatory consumer rights in the UK, US or your place of residence.

Questions? Email info@aseskin.co.uk with your order number.